rollem Privacy Policy – How Your Data Is Protected
Last updated: January 2025. This Privacy Policy explains what personal information rollem collects from players in the Philippines, how it is used, and the rights you have over your own data.
What Information Does rollem Actually Collect?
Account Information
When you register with rollem, we collect your full name, email address, date of birth, and mobile number. This information is required to verify your identity and ensure your account is compliant with Philippine gaming regulations. We may also collect a government-issued ID for Know Your Customer (KYC) verification. Providing accurate details during registration helps us protect your account from unauthorized access. All account data is stored in an encrypted format.
Device & Browser Data
We automatically collect device information such as your IP address, browser type and version, operating system, and screen resolution when you access the rollem platform. This data helps us optimize the site for your device and detect any unusual access patterns that could indicate fraudulent activity. Session duration and page interaction data are also recorded to improve the overall gaming experience. We do not link device data to your identity without cause. This technical data is retained only as long as operationally necessary.
Payment & Transaction Data
To process deposits and withdrawals in Philippine Peso (PHP), rollem collects payment method details such as e-wallet account references (GCash, Maya) and bank account numbers where applicable. We do not store full card numbers or PIN details on our servers. Transaction records including deposit amounts, withdrawal requests, and timestamps are retained for regulatory compliance and dispute resolution. All financial data transmitted on our platform uses industry-standard encryption. We comply with Bangko Sentral ng Pilipinas (BSP) guidelines on electronic payment data handling.
Usage & Gameplay Data
We collect information about how you interact with rollem, including which games you play, session lengths, betting history, and in-platform navigation paths. This data is used to personalize your experience, recommend relevant games, and identify responsible gaming patterns. Aggregate usage analytics help our team improve platform stability and introduce features that matter most to Filipino players. Gameplay logs may also be reviewed for compliance with our Terms and Conditions. Individual usage data is not shared with advertisers.
Why Do We Use Your Personal Data?
rollem uses the personal information we collect solely to deliver, improve, and secure our online gaming services to players across the Philippines. Your data enables us to process account registrations, verify player identity, handle PHP deposits and withdrawals, and provide responsive customer support. We also use data to send transactional notifications such as deposit confirmations, security alerts, and account updates — not unsolicited marketing unless you have opted in. Analytical use of aggregated, anonymized data helps us understand which features Filipino players value most and guides future platform development. We process your data on the legal bases of contractual necessity, legitimate business interest, and compliance with applicable Philippine laws including the Data Privacy Act of 2012 (Republic Act 10173).
- Account creation, verification, and management
- Processing PHP deposits and withdrawals securely
- Fraud prevention, security monitoring, and responsible gaming checks
- Platform performance optimization and bug resolution
- Compliance with PAGCOR licensing requirements and Philippine law
- Sending service-related communications (no spam, no unsolicited ads)
How Do Cookies & Tracking Work on This Site?
rollem uses cookies and similar tracking technologies to keep you logged in between visits, remember your language and display preferences, and collect anonymized analytics on how players navigate the platform. Cookies are small text files stored in your browser and do not contain executable code or personal passwords. We use three main categories of cookies: strictly necessary cookies (required for the site to function), functional cookies (that remember your settings), and analytics cookies (that help us understand site usage in aggregate). You can control or disable non-essential cookies through your browser settings at any time, although doing so may affect some platform features. We do not use third-party advertising cookies or sell cookie data to external marketing platforms. If you continue using rollem after being informed of our cookie use, you are considered to have accepted our cookie practices in line with the requirements of RA 10173.
Where Is Your Data Stored and How Is It Secured?
All personal data collected by rollem is stored on secure servers protected by industry-standard measures including TLS/SSL encryption for data in transit and AES-256 encryption for data at rest. Access to player data is restricted on a strict need-to-know basis, and internal team members who handle personal data are bound by confidentiality obligations. We conduct regular security audits and vulnerability assessments to identify and remediate potential risks before they affect players. In the event of a data breach that is likely to cause harm to affected individuals, rollem will notify the National Privacy Commission (NPC) of the Philippines and affected users within the timeframes prescribed by RA 10173. Personal data is retained only for as long as it is needed to fulfill the purposes described in this policy or to comply with legal obligations, whichever is longer. When data is no longer required, it is securely deleted or anonymized using industry-accepted methods.
Does rollem Share Your Data with Anyone Else?
rollem does not sell, rent, or trade your personal information to third parties for their own marketing purposes — ever. We may share limited, necessary data with trusted service providers who assist in delivering our platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers. All such third-party processors are bound by data processing agreements that require them to protect your information to the same standard as rollem itself. We may also disclose personal data when legally required to do so by Philippine courts, regulatory agencies such as PAGCOR, or law enforcement authorities acting under lawful authority. In cases of corporate restructuring such as a merger or acquisition, player data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third parties in a manner inconsistent with this Privacy Policy without your explicit prior consent.
What Rights Do You Have Over Your Own Data?
Right to Access
You may request a copy of all personal data rollem holds about you at any time. We will respond to verified access requests within 15 business days.
Right to Correction
If any of your personal details are inaccurate or outdated, you have the right to request a correction. Updates to basic account information can often be made directly in your account settings.
Right to Deletion
You may request that we delete your personal data, subject to our legal retention obligations. Accounts with outstanding balances or unresolved disputes may require resolution before deletion is processed.
Right to Object
You can object to certain types of data processing, including direct marketing communications. We will honor your objection unless we have a compelling legitimate reason to continue processing.
Right to Portability
Where technically feasible, you may request your personal data in a structured, machine-readable format to transfer to another service provider of your choosing.
Right to Complain
If you believe your data rights have been violated, you have the right to file a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
How Does rollem Protect Minors?
rollem is strictly an 18+ platform and does not knowingly collect personal data from individuals under the age of 18. During the registration process, players are required to confirm their age, and identity verification procedures are in place to detect and prevent underage access. If we discover that a minor has provided personal information or created an account on our platform, we will immediately suspend that account, delete all associated personal data, and refund any deposits in accordance with applicable Philippine law. Parents and guardians who believe their child may have registered on rollem are encouraged to contact our support team immediately so we can act without delay. We take our responsibility to protect minors seriously and continuously improve our age-gating mechanisms. For further guidance on parental controls and responsible gaming, please visit our Responsible Gaming page.
When and How Will This Policy Change?
rollem reserves the right to update this Privacy Policy at any time to reflect changes in our services, technology, or applicable Philippine laws and regulations. When we make material changes, we will post the updated policy on this page with a revised "Last Updated" date prominently displayed at the top. For significant changes that substantially affect how your personal data is processed, we will also notify registered players via email or an in-platform notification prior to the change taking effect. We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of the rollem platform after a policy update constitutes your acceptance of the revised terms. If you disagree with any change to this policy, you have the right to close your account and request deletion of your data as described in the Your Rights section above.
Need to Reach Our Data Privacy Team?
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rollem, our dedicated support team is available to assist you. Philippine players can reach us seven days a week through our in-platform live chat or by emailing our data privacy contact at [email protected] (plain text — not a link). We aim to acknowledge all privacy-related inquiries within 2 business days and resolve them fully within 15 business days in line with the requirements of RA 10173. When submitting a request, please include your registered account email address and a brief description of your query so we can assist you as efficiently as possible. For general gaming support, account queries, or help with deposits, you can also visit our FAQ page for quick answers to common questions.
Your Privacy Is a Priority at rollem
We built rollem with Filipino players in mind — and that means treating your personal data with the same care and respect you deserve. Play with confidence knowing your information stays secure.